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The Case Manager

Case Management
The role of the Case Manager
HACM Model of Case Management

The Case Manager usually has a medical professional background when providing a service for clients with a personal injury. This is because the job involves co-ordinating all the services required by the client and knowledge of each health specialism is necessary to make a holistic assessment and referrals.

To do this, the Case Manager makes their own assessment and is able to view and understand the Expertsí reports. The Case Managerís expertise is to plan and co-ordinate the best possible service and to provide accurate evaluation of the clientís progress and future needs with supporting evidence.

Case management is outside of the litigation process; however the Case Managerís reports can be used to procure funding, so that services that cannot be obtained from the State and Private Sector are promptly obtained and are put in place, so that delay will not impede the rehabilitation process.

Assessment and evaluation also provides factual evidence that has the potential to provide the Expert with information when making their reports, as well as testing the reliability of the Expertís evidence.

Case Managers have been specifically recruited to HACM because of their specialist skills, in all areas of personal injury, to provide a supportive team approach. This matrix of skills is utilised to work directly with clients in collaboration with the multi-disciplinary team to help to provide a holistic approach to case management.

Progress toward target goals is evaluated at monthly case management team meetings. Progress is formally evaluated by a case review held every three or six months, depending on need. A report follows each of these case reviews to summarise progress and identify new targets and to make recommendations for the next three/six months, to include estimated costs.

Multi-disciplinary planning and review meetings facilitate information sharing and agree ways in which the case management service will be delivered with the clientís and familyís consent. The case manager supports clients and families to prepare for and take part in review meetings.

The standard and quality of case management is inextricably linked to the training and education of staff because it is vital that staff possess the necessary skills, knowledge and confidence in order to participate fully in the case management process. A culture and environment is created in which staff are supported, motivated and encouraged to learn and develop.

HACM promote a team approach to case management and, when appropriate, each member of the team can enlist the combined expertise of the whole team or, when it is beneficial to the client, home visits can be shared.


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