Case Managers cannot employ support staff but, when it is
appropriate to support with direct employment, we can advise
and undertake administrative activities on behalf of clients.
An information pack is available.
Recruitment and provision of training and supervision
remains the same, whatever method of employment is used, to
help achieve greater impact on the client’s quality of life.
HACM has a case manager who deals specifically with training,
recruitment and audit and works closely with agencies and care
companies when appropriate.
The role of the enabler/support worker is clearly defined
in the job description and the advert placed, which are agreed
with clients and families at the beginning of the recruitment
The case manager aims to ensure that every enabler/support
worker understands the role. Information for clients and
families makes clear what the role is, and is not, within the
framework of the job description. Written information is
provided for clients and families to refer back to.
Enablers/support workers have an amalgam role that requires
a broad range of skills and knowledge to meet the client’s
individual needs. Specific training, supervision and support
are provided by case managers.